Who We Are Looking For
It's hard out there for a physical therapist—especially when it comes to getting paid what he or she deserves. That's why we need an energetic, motivated self-starter who can advocate for these stellar healthcare providers and make sure they receive every dollar bill they earn. As a WebPT A/R Specialist, you will actively participate in collections procedures, research, appeal claim denials, and generate claim resubmissions for assigned accounts.
What You'll Be Doing As A Part of Our Team- Pursue full contractual reimbursement on behalf of our members. Tasks include:
- Obtain claim status via phone or internet
- Resolve accounts quickly and accurately, obtaining maximum reimbursement, and perform investigative follow up tasks in a fast-paced environment
- Conduct research, including sometimes contacting patients, insurance carriers, and claim adjusters.
- Claim Appeals
- Responding to insurance carrier correspondence or inquires
- Timely and accurate follow-up on denials and appeals
- Consistently meet or exceed productivity and quality standards.
- Work independently or as a member of a team to achieve and maintain SLA metrics set by the AR Department.
- Identify opportunities for member, system, and process improvements and submit to team lead.
- Adhere to all HIPAA guidelines and regulations keeping all of the data in our system safe and secure.
- Reliable and punctual in reporting for work and taking designated breaks.
- WebPT Accounts Receivable Specialist I reports to the Accounts Receivable Lead.
What You Should Have To Qualify
- At least two years of experience in full-cycle medical billing or schooling
- At least three years of customer service experience
- Healthcare compliance and terminology knowledge
- Knowledge of insurance guidelines—especially those associated with Medicare and Medicaid—as well as ICD-10 and CPT codes.
Ideally, You Would Also Have These
- Critical and analytical thinking skills to help resolve billing issues and collect payments.
- Excellent communication skills both written and verbal.
- Experience in the rehab therapy community and the day-to-day operations of a large PT, OT, or SLP clinic is preferred but not required.
- Be passionate about quality customer service.
- Detail oriented, good organizational skills, and ability to be a team player
- Proficiency in Google Workspace
Culture is at our Core
- Service: Create Raving Fans
- Accountability: Follow Up; Own Up
- Attitude: Possess True Grit
- Personality: Be Minty
- Work Ethic: Be Rock Solid
- Community Outreach: Give Back
- Health and Wellness: Live Better
- Resource Efficiency: Do Más With Menos
About Us
Here, we work hard—but we have lots of fun doing it. We believe in equal opportunity for all, autonomy, trailblazing, and always doing right by our Members. Most importantly, though, we believe in empowering rehab therapy professionals to achieve greatness in practice. So, if you're a can-do kinda person who loves to help Members win and enjoys working from just about anywhere—then you'll fit right in. We've got big plans, but we can't achieve them without you. Join us, and let's achieve greatness.
