Position Summary & Key Areas of Responsibility
Incumbent reports to the department manager and is responsible for execution of credit/collections processing to ensure accurate and timely management of the credit practices within the company's accounting function.
- Under over-all direction of area manager, manage and assume responsibility for all aspects of credit extension and collection for a specific portfolio of customers
- Confer with customer by telephone in attempt to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer.
- Research payment issues involving disputed deliveries, returns and credits, which have, or may result in delinquent balances.
- Resolve issues quickly to prevent further aging of delinquent balances.
- Work with manager to identify accounts, which may present a business credit risk, require credit hold, or outside collection.
- Record information about financial status of customer and documents status of collection efforts.
- Keep sales representatives aware of account status and problems.
- Answer incoming calls, provides invoices to customers, sorts and files correspondence.
- Can maintain the collection calls with multiple stakeholders (customer, sales, management etc.)
- Must be process oriented and should know the collection processes and scenarios
- Demonstrate ability to maintain portfolio in good shape and have ability to assess the risks, actions that needs to be taken.
- Proven track of good and stable performance (internal candidates).
- Ability to support manager in process related actions or analysis
Skills and Qualifications needed to be successful in this role:
- Bachelors degree in business or related field
- Over two years experience as a credit/collection specialist; or any equivalent
- Combination of acceptable training, education, and experience
- Must possess effective written and verbal communications skills.
- Should be able to demonstrate PC proficiency in MS Word and Excel as well as learn any corporate or industry software used by the position. Especially Excel skills related to reporting (formulas, pivot tables etc.)
- Basic accounting skills required.
- Fluent in English, both written and spoken
- Customer oriented
- Strong work Ethic
- Regular shift timing for APAC
Preferred Qualifications:
- Associates degree or technical or equivalent preferred.
Role:Finance - Other
Industry Type:IT Services & Consulting
Department:Finance & Accounting
Employment Type:Full Time, Permanent
Role Category:Finance
Education
UG:Any Graduate
PG:Any Postgraduate
