Key Responsibilities
Technical Operations & Maintenance
- Manage and maintain electromechanical and utility systems across the site
- Plan and execute preventive maintenance (PPM) schedules
- Conduct routine inspections to identify risks and defects
- Maintain equipment history records and ensure asset performance tracking
- Monitor systems under AMC/CAMC and defect liability periods
Team Management & Supervision
- Supervise and guide technicians, engineers, and maintenance staff
- Support hiring, training, and development of engineering teams
- Ensure adherence to safety practices and operational procedures
- Allocate tasks and review team performance regularly
Vendor & Contract Management
- Manage vendor quotations, invoices, and contract renewals
- Conduct monthly vendor review meetings and track performance
- Ensure compliance with SLAs and KPIs for service delivery
- Coordinate with outsourced agencies for efficient operations
Risk Management & Safety Compliance
- Conduct risk assessments and implement mitigation strategies
- Perform root cause analysis for system failures and breakdowns
- Ensure work permits and safety procedures are followed
- Participate in emergency response, evacuation drills, and ERT/QRT teams
Client Coordination & Service Delivery
- Coordinate with clients, occupants, and internal teams for issue resolution
- Capture and act on customer feedback to improve service quality
- Ensure high standards of customer experience and satisfaction
Reporting & Documentation
- Maintain engineering reports such as DMR and MMR
- Track maintenance logs, checklists, and compliance records
- Ensure proper documentation for attendance, cost sheets, and asset tracking
Energy & Cost Management
- Implement energy conservation initiatives
- Monitor budgets and control operational costs
- Track utility consumption and prepare monthly readings
Event & Operational Support
- Support events, CSR activities, and general facility operations
- Handle major complaints and escalate when necessary
- Ensure smooth day-to-day building operations
