Job Description
As a global leader in financial services, American Express has built its reputation on continual innovation and forward-thinking. And since we are committed to becoming the world's most respected service brand, we continually strive to deliver the best possible service to our customers all around the world. Global Commercial Services (GCS) provides a range of card programs, lending solutions and expense management tools to help companies around the world manage all the facets of their business spending - from travel and meetings to everyday office supplies and raw materials. These solutions deliver several benefits to our customers including increased visibility into their business spending, added control, improved efficiency, and cost savings. GCS continues to be a fast-growing business. Accelerating growth momentum, increasing profitability, and powering up our value proposition are key objectives for GCS organization.
A single decision can have many outcomes. And when that decision affects millions of cardmembers and merchants, it needs to be the right one. That is where our Product and analytics teams comes in. They are the backbone of all financial services operations at American Express—it impacts every aspect of the company. As a part of this team, you will work with the industry's best talent to create smart and innovative strategies that advance our market share and the way we do business. If you are interested in getting to know all areas of our business and can translate our business needs into remarkable solutions, you should consider a career in Product and analytics teams.
Responsibilities
- Lead development of products and capabilities that address key business needs in collaboration with Technology, Design, Analytics and Enterprise stakeholders.
- Build and test proof of concepts, incorporating client feedback to refine product architecture and design.
- Oversee product documentation, performance dashboards and operational processes to enhance efficiency, and transparency, and continuous improvement.
- Monitor product health metrics and user analytics, resolve issues proactively, and drive adoption and engagement through actionable insights.
- Define and groom user stories, create PRDs, and ensure thorough testing before feature releases.
- Ideate and develop innovative product features leveraging emerging technologies and market insights.
- Utilize analytics to inform business and customer strategy, optimize user journeys, and support growth through experimentation (A/B testing, cohort analysis, funnel performance
- Create and implement analytical solutions on enriching data quality for usage across analytics and targeting.
- Create innovative data products encompassing commercial prospect and customer targeting use-cases, to drive profitable acquisition and engagement strategy.
- Develop strategic solutions for current business challenges leveraging data and insights.
- Collaborate cross-functionally to ensure effective execution, quality delivery, and continuous improvement.
Qualifications
- Bachelor's degree in engineering, Computer Science, Statistics, Econometrics, Mathematics, Operations Research
- Strong analytical and problem-solving skills
- Strong communication and interpersonal skills
- Ability to solve unstructured problems
- Excellent verbal & written communication skills
- Knowledge of Agile/Scrum methodologies
- HIVE, SAS, SQL, Excel (Good to have -Python)
- Working knowledge of MS-Office (Excel, PowerPoint, Word)
- Ability to collaborate effectively across all levels of management
- Demonstrate positive attitude, agility, and willingness to learn and develop. Ability to work independently in a fast paced, structured, high-volume environment with minimal supervision
- Strong flexibility/adaptability to manage multiple tasks within stringent time frames while maintaining accuracy
- Must be flexible to work across different shifts
About Us
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About The Team
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- Support for financial-well-being and retirement
- Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- Generous paid parental leave policies (depending on your location)
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
