Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management, Service Desk Voice Support, German Language
Good to have skills : NA
Minimum 2 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world-class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. You will be based in Gurugram office.
Roles & Responsibilities
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work-related problems.
- Provide first-line technical support to clients.
- Troubleshoot and resolve technical issues efficiently.
- Document all support interactions and solutions.
- Collaborate with the team to improve support processes.
- Stay updated on product knowledge and industry trends.
Professional & Technical Skills
- Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support, German Language.
- Strong understanding of IT service management principles.
- Experience in using service desk tools and ticketing systems.
- Knowledge of ITIL framework and best practices.
- Excellent communication and customer service skills.
Additional Information
- The candidate should have a minimum of 2 years of experience in Service Desk Management.
- This position is based at our Gurugram office.
- A 15 years full-time education is required.
