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Accenture India

Application Tech Support Practitioner

0-2 Years
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  • Posted 7 days ago
  • Over 500 applicants
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Job Description

We are looking for an Application Tech Support Practitioner to provide voice-based service desk support and manage service desk operations. The role involves client interfacing, issue resolution, and ensuring top-tier system performance. Candidates should have a strong understanding of IT operations and a passion for delivering excellent client service in a dynamic environment.

Roles and Responsibilities:

  • Provide service desk voice support and engage with clients to understand and resolve issues
  • Manage daily service desk operations to ensure high system performance and availability
  • Utilize problem-solving skills and product knowledge to identify and implement effective solutions
  • Maintain strong and professional communication with clients, ensuring ongoing satisfaction
  • Interpret technical issues and propose resolutions based on service desk best practices
  • Work within a ticketing system to track, document, and resolve incidents and requests
  • Support IT operations functions including incident, problem, and change management

Professional and Technical Skills:

  • Must have experience in service desk voice support and service desk management
  • Knowledge of ITIL framework and best practices (good to have)
  • Familiarity with ticketing systems such as ServiceNow or Remedy
  • Strong verbal and written communication skills
  • Ability to multitask and prioritize in a fast-paced support environment
  • Basic understanding of cloud technologies (good to have)

More Info

Job Type:
Function:
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Open to candidates from:
Indian

About Company

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company serving clients in more than 120 countries. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

Job ID: 123652489