Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Service Desk Management

Good to have skills : NA

Minimum 0-2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, providing timely support, and ensuring the smooth operation of our world-class systems. You will utilize your exceptional communication skills to address client issues effectively, drawing on your in-depth product knowledge to design appropriate resolutions. Your commitment to quality will be evident as you strive to maintain high standards in service delivery, ensuring client satisfaction and operational excellence. Roles & Responsibilities: - Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Assist in documenting client issues and resolutions to enhance team knowledge. - Collaborate with team members to identify areas for improvement in service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management. - Experience with ticketing systems and incident management processes. - Strong communication skills to effectively interact with clients and team members. - Ability to troubleshoot and resolve technical issues in a timely manner. - Familiarity with customer service best practices. Additional Information: - The candidate should have minimum 0-2 years of experience in Service Desk Management. - This position is based at our Gurugram office. - A 15 years full time education is required.