Application Tech Support Practitioner

Project Role : 

• Application Tech Support Practitioner

Project Role Description :

•  Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Microsoft Power Apps

Good to have skills : Microsoft SharePoint Online Administration

Minimum 2 year(s) of experience is required

• Educational Qualification : 15 years full time education

Job Summary:

As an Application Tech Support Practitioner, you will serve as the ongoing interface between the client and the Microsoft Power Apps system or application. Your role will focus on ensuring the smooth operation of world-class systems by resolving technical issues, providing solutions, and offering excellent client communication. You will act as a subject matter expert (SME), using your deep product knowledge to accurately define and resolve client issues, contributing significantly to client satisfaction.

Roles & Responsibilities:

• Independence & Expertise: Perform independently, leveraging your expertise to become an SME (Subject Matter Expert) for Microsoft Power Apps.
• Active Participation: Contribute in team discussions, offering insights and suggestions to solve work-related problems.
• Troubleshooting & Issue Resolution: Assist clients in identifying, troubleshooting, and resolving technical issues related to Microsoft Power Apps.
• Client Communication: Engage effectively with clients to understand their requirements, explain technical issues, and provide clear solutions.
• Cross-functional Collaboration: Work with other internal teams to resolve complex technical issues and deliver solutions to clients.
• Documentation: Maintain accurate records of all client interactions and technical issue resolutions to ensure proper tracking and knowledge management.
• Continuous Learning: Stay updated with the latest developments and features in Microsoft Power Apps and related technologies to provide the best possible support.

Professional & Technical Skills:

Must-Have Skills:

• Proficiency in Microsoft Power Apps.
• Strong understanding of Power Apps capabilities, including Power Apps formulas and expressions.
• Knowledge of Power Apps connectors and data sources.
• Ability to create and customize Power Apps solutions based on client requirements.
• Strong troubleshooting and issue resolution experience with Microsoft Power Apps.

Good-to-Have Skills:

• Experience with Microsoft SharePoint Online Administration.
• Familiarity with Power Automate and its integration with Power Apps.

Key Qualifications:

• Minimum 2 years of hands-on experience in Microsoft Power Apps.
• Strong problem-solving and analytical skills to troubleshoot and resolve issues efficiently.
• Good communication skills, both written and verbal, to interact with clients and internal teams.
• Ability to work independently and manage multiple client issues simultaneously.

Additional Information:

• This position is based at Kolkata office.
• A 15 years full-time education is required (i.e., Graduation + 12th grade).
• Opportunity to work with a dynamic team, learning and developing expertise in Microsoft technologies.