Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Configuration Database & CI Management
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and the systems or applications they utilize. Your day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our systems operate seamlessly. You will leverage your exceptional communication skills to provide high-quality support, accurately diagnosing issues and crafting effective solutions based on your extensive product knowledge. Your role is crucial in maintaining the integrity and performance of our world-class systems, ensuring client satisfaction and operational excellence.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Develop and maintain comprehensive documentation for processes and solutions.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Configuration Database & CI Management.
- Strong understanding of system interfaces and application support.
- Experience with troubleshooting and resolving technical issues.
- Familiarity with client relationship management and communication strategies.
- Ability to analyze system performance and implement improvements.
Additional Information:
- The candidate should have minimum 3 years of experience in Configuration Database & CI Management.
- This position is based at our Bengaluru office.
- A 15 years full time education is required., 15 years full time education
