Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Microsoft 365, Microsoft PowerShell, Microsoft 365 Security & Compliance

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary: As an Application Tech Support Practitioner, you will serve as a vital link between the client and the system or application. Your typical day will involve engaging with clients to understand their needs, troubleshooting issues, and ensuring that our systems operate seamlessly. You will utilize your exceptional communication skills to provide high-quality support, ensuring that client concerns are addressed promptly and effectively. Your role will require a deep understanding of the product to accurately diagnose issues and design appropriate resolutions, contributing to the overall success of our operations and client satisfaction. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Facilitate training sessions for team members to enhance their understanding of the systems. - Develop and maintain comprehensive documentation for troubleshooting processes and solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft 365, Microsoft PowerShell, Microsoft 365 Security & Compliance. - Strong understanding of cloud-based applications and their integration. - Experience with system monitoring tools to ensure optimal performance. - Ability to analyze and interpret client feedback to improve service delivery. - Familiarity with security protocols and compliance standards relevant to Microsoft 365. Additional Information: - The candidate should have minimum 3 years of experience in Microsoft 365. - This position is based at our Bengaluru office. - A 15 years full time education is required., 15 years full time education