Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Tech Support Practitioner, you will serve as the vital link between clients and our systems or applications. Your day will involve engaging with clients to understand their needs, utilizing your exceptional communication skills to ensure our world-class systems operate seamlessly. You will be dedicated to maintaining high-quality service, accurately diagnosing client issues, and leveraging your extensive product knowledge to design effective resolutions. Your role will be pivotal in fostering strong client relationships and ensuring satisfaction through proactive support and problem-solving.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of support processes to enhance service delivery.
- Provide training and guidance to junior team members to foster their professional growth.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Network Infrastructures.
- Good To Have Skills: Experience with network monitoring tools.
- Strong understanding of network protocols and architectures.
- Experience in troubleshooting network connectivity issues.
- Familiarity with firewall configurations and security protocols.
Additional Information:
- The candidate should have minimum 3 years of experience in Network Infrastructures.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
, 15 years full time education
