Project Role : Application Tech Support Practitioner
Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have skills : Service Desk Management
Good to have skills : NA
Minimum 0-2 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Application Tech Support Practitioner, your typical day involves acting as the ongoing interface between clients and the systems or applications they utilize. You will engage with clients to understand their needs, ensuring that our world-class systems operate smoothly. Your role will require you to communicate effectively, define client issues accurately, and design resolutions based on your comprehensive product knowledge. You will be dedicated to maintaining high-quality service and support, contributing to the overall satisfaction of our clients and the efficiency of our operations.
Roles & Responsibilities
- Expected to build knowledge and support the team.
- Participate in Problem Solving discussions.
- Assist in troubleshooting and resolving client issues in a timely manner.
- Collaborate with team members to enhance service delivery and client satisfaction.
Professional & Technical Skills
- Must To Have Skills: Proficiency in Service Desk Management.
- Good To Have Skills: Experience with ticketing systems and customer relationship management tools.
- Strong understanding of incident management processes and best practices.
- Familiarity with remote support tools and techniques.
- Ability to communicate technical information clearly to non-technical users.
Additional Information
- The candidate should have minimum 0-2 years of experience in Service Desk Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
