Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Python (Programming Language)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Tech Support Practitioner, your day revolves around serving as the continuous link between clients and the application or system in use. You dedicate your efforts to maintaining high-quality service by effectively communicating with clients and internal teams. Your role involves accurately identifying client concerns and crafting appropriate solutions by leveraging a thorough understanding of the product. This position requires attentiveness to detail and a proactive approach to ensure seamless system operations and client satisfaction throughout the day.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance system performance and reliability.
• Document and share knowledge to support continuous improvement within the team.
• Assist junior team members by providing guidance and support to foster their professional growth.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in Python (Programming Language).
• Strong problem-solving abilities with a focus on troubleshooting and resolving application issues.
• Experience in monitoring and maintaining application health and performance.
• Ability to analyze logs and system outputs to identify root causes of problems.
• Effective communication skills to interact with clients and internal stakeholders clearly and professionally.
• Familiarity with scripting and automation to streamline support tasks and improve efficiency.
  
  

Additional Information

• The candidate should have minimum 3 years of experience in Python (Programming Language).
• This position is based at our Gurugram office.
• A 15 years full time education is required.