Application Tech Support Practitioner

Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : SAP SuccessFactors Learning

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

In the role of Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application system. This position requires maintaining seamless communication to ensure the continuous operation of high-quality systems. The role focuses on accurately identifying client concerns and crafting effective solutions by leveraging a thorough understanding of the product. Daily activities include monitoring system performance, addressing client inquiries, and collaborating with various teams to uphold service excellence and client satisfaction.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to enhance system functionality and user experience.
• Document and communicate technical issues and resolutions clearly to stakeholders.
• Assist in the development and implementation of process improvements to optimize support efficiency.
• Support junior team members by sharing knowledge and providing guidance when necessary.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP SuccessFactors Learning.
• Strong problem-solving abilities with a focus on client issue resolution.
• Excellent communication skills to effectively interact with clients and internal teams.
• Ability to analyze system behavior and identify root causes of technical issues.
• Familiarity with application support processes and best practices.
• Capability to manage multiple tasks and prioritize effectively in a dynamic environment.
  
  

Additional Information:

• The candidate should have minimum 2 years of experience in SAP SuccessFactors Learning.
• This position is based at our BDC11 - SEZ location.
• A 15 years full time education is required.