Project Role : Application Tech Support Practitioner

Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

Must have skills : Genesys Cloud CX

Good to have skills : Genesys Contact Center QM

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Tech Support Practitioner, a typical day involves serving as the primary liaison between clients and the application systems. This role requires maintaining continuous communication to ensure the smooth operation of high-quality systems. The practitioner dedicates time to understanding client concerns thoroughly, accurately identifying issues, and collaborating to design effective solutions. The position demands a proactive approach to problem resolution and a commitment to sustaining system reliability and client satisfaction throughout daily interactions.

Roles & Responsibilities:

Expected to perform independently and become an SME.
Required active participation/contribution in team discussions.
Contribute in providing solutions to work related problems.
Collaborate with cross-functional teams to enhance system performance and client experience.
Document and share knowledge to support team learning and continuous improvement.
Assist junior team members by providing guidance and support to foster their professional growth.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Genesys Cloud CX.
Good To Have Skills: Experience with Genesys Contact Center QM.
Strong troubleshooting abilities related to cloud-based contact center technologies.
Ability to analyze system logs and client reports to identify root causes of issues.
Familiarity with application lifecycle management and support processes.
Effective communication skills to interact with clients and internal teams clearly and professionally.

Additional Information:

The candidate should have minimum 3 years of experience in Genesys Cloud CX.
This position is based at our Bengaluru office.
A 15 years full time education is required.