Application Support SME

Job Title Application Support SME GG12

Job Location - Hyderabad

The Application Support SME will lead process discovery, modelling, governance, and optimization initiatives across the organization. This role requires expertise in strong business analysis capabilities, and the ability to collaborate with crossfunctional teams to document, standardize, and improve business processes.

Role Responsibilities & Key Accountabilities:

• Lead the creation, governance, and maintenance of detailed process models using BlueWorks Live.
• Drive process discovery workshops with business and technology teams to capture currentstate and futurestate processes.
• Establish and maintain modelling standards, naming conventions, templates, and documentation best practices.
• Analyse current-state processes to identify gaps, inefficiencies, risks, and improvement opportunities.
• Design future-state processes aligned with organizational and technology objectives.
• Collaborate with Product Owners, SMEs, Engineering, and Operations teams to refine workflows and ensure process alignment.
• Build trusting relationships with internal and external stakeholders and communicate complex/technical information in an audienceappropriate manner.
• Work effectively in a DevOps environment, contributing to continuous improvement and operational resilience.
  
  

Qualifications & Experience:

• Degree in Computer Science, Software Engineering, or an equivalent discipline.
• 810 years of experience in Business Process Management, Business Analysis, or similar domains.
• Handson experience conducting and facilitating process discovery and mapping sessions.
• Strong analytical, documentation, and communication skills.
• Familiarity with workflow automation tools (e.g., IBM BPM, Appian) is a plus.
• Demonstrated maturity and experience working in DevOps teams supporting enterprise technologies.
• Experience with process mapping tools IBM BlueWorks Live experience is a plus.
• Experience with scripting/programming tools such as Python, PowerShell, SQL, and REST API integrations.
  
  

Minimum Requirements

• Experience supporting SaaSbased applications in a production environment.
• Experience working with cloud technologies and services (AWS and/or Azure).
• Understanding of ITIL processes, incident/problem/change management.
  
  

Ability to troubleshoot application issues across infrastructure, configuration, integration, and workflow layers.

• Strong stakeholder management skills with the ability to work across multiple teams.
• Ability to manage priorities, meet deadlines, and work under pressure in a dynamic environment.
  
  

Type of Person:

• Articulate, energetic team player who can also work independently.
• Excellent attention to detail with strong analytical and lateral problemsolving skills.
• Quick learner with the ability to work under pressure and meet tight deadlines.
• Creative, resultsdriven, selfmotivated, and solutionsoriented.
• Exhibits a cando attitude, confidence, and initiative.
• Strong organizational, interpersonal, and communication skills.
• Experience managing or influencing key decisionmakers.
• Strong presentation skills with the ability to convey complex information in a structured, understandable manner.
  
  

Career Stage:

Senior Associate

London Stock Exchange Group (LSEG) Information:

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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