Summary
Position Summary
Role overview
We are seeking an experienced Application Support Consultant to join our technology operations team. The successful candidate will provide expert-level support for multiple enterprise applications, ensuring high availability, rapid resolution of incidents, and continuous improvement of support processes. This role requires a high degree of technical literacy, strong judgement, and the ability to collaborate effectively within Agile teams and across stakeholder groups.
Key responsibilities
- Provide day-to-day application support, acting as a primary point of escalation for incidents and service requests across multiple applications.
- Triage, diagnose and resolve support issues promptly, using root cause analysis to prevent recurrence.
- Manage incidents and changes in accordance with ITIL best practices, documenting outcomes and ensuring compliance with SLAs.
- Monitor support queues and IT Service Management systems (experience with ServiceNow desirable), allocate work, and maintain accurate status updates for customers and stakeholders.
- Conduct monthly post-patching checks, validate application health, and escalate or communicate issues to the EAS on-call team.
- Support enhancement and development activities by liaising with development teams, participating in design impact assessments, and verifying fixes or new functionality.
- Maintain and update technical documentation, runbooks, support knowledge bases and standard operating procedures to reflect current configurations and known workarounds.
- Contribute to continuous improvement initiatives: identify process inefficiencies, propose improvements, and implement changes that reduce operational risk and improve service quality.
- Evaluate and apply trustworthy Generative AI solutions where appropriate to enhance support efficiency, documentation quality, or automation while maintaining governance and risk controls.
- Work within Agile teams, participate in sprint activities as required, and ensure support considerations are incorporated into delivery planning.
- Operate with a growth mindset: seek feedback, share knowledge, mentor peers, and pursue ongoing skills development.
- Manage multiple tasks and priorities independently, escalating appropriately when required and keeping stakeholders informed of progress and risks.
- Strong written and verbal communication skills.
Technical Skills: .Net, C#, Git, SQL, HTML, CSS, JavaScript, jQuery, React, Azure DevOps, python, Linux, docker and PowerShell scripts
Nice to have but not mandatory: Experience with hands-on development and GitHub.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financiallyand live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 320329
