About the Role:
We are looking for a proactive and analytical Support Engineer to handle client-reported issues across the project. The role involves close collaboration with the development team and end users through multiple communication channels and internal ticketing tools.
Key Responsibilities:
- Monitor and respond to client queries and issues reported throughmultiple communication channelsand internal ticketing systems.
- Reproduce reported issues to identify root causes and determine whether they aredefectsorchange requests.
- Collaborate with theDevelopmentandTestingteams to share detailed issue findings and ensure timely resolution.
- Providetemporary workaroundsor guidance to users, ensuring minimal impact on business operations.
- Keep end users informed of ticket progress and resolution updates.
- Maintain clear documentation of issues, analysis, and solutions in the tracking tools.
