Job Role: Application Support - SAP (WM / MM)
Experience
Total Experience: 5 - 7 Years
Relevant Experience : 2 3 Years in SAP WM or MM/SD Modules
Academic Qualification: BE / B.TECH / Graduation in IT
Role Responsibilities
- Managing production application support.
- Working at level 2 giving expert support and information to the queries raised by the end user.
- To understand the business process and provide consultation services.
- Provide Business analyst perspective to the recurring incidents and help in RCA of the problems.
- Driving timely resolution of customer issues within the expected SLA.
- Preparing and maintaining KEDB for all the known issues.
- Coordination with Product team / Development team for the next level support, bug-fixes and deliveries.
- Drive and manage the 1st level support team for the issue resolution.
- Involvement in UAT and application deployments.
Primary Skills
- Strong working knowledge of SAP MM/WM module.
- Strong conceptual knowledge of MM in areas like Purchasing, Physical Inventory, Pricing, Stock transfers.
- Strong knowledge related to interface monitoring inbound queue, outbound queue RFCs and IDOCS.
- Strong integration knowledge of MM integration with other modules like SD, FICO and WM,
- Knowledge of STOs and deliveries are prefer.
- Knowledge related to SAP WM process like Warehouse Structure, Master data, inbound and outbound process and HU management.
- Knowledge of production support, client interaction and issue resolution.
- Good communications skills Ability to articulate clearly in English.
- Willing to work in shifts.
- Good Analytical, Problem Solving Skills and Interpersonal Skills.
- Knowledge of project management and transition.
Secondary Skills
- ITIL certification is preferred
- Retail / Warehouse Management domain background would be highly preferred
