Application Support L2-Only Female candidates

Application Support L1

Ref: JN-052025-775399 Experience: 12 years (Preferred) Shift: 247 rotational (Night shift cab drop to metro station provided) Interview Mode: Face-to-Face Only

Job Summary

We are looking for a highly motivated and technically adept L1 Application Support Analyst to join our service operations team. This role involves providing exceptional technical assistance and customer service across applications and systems, ensuring minimal downtime and high user satisfaction.

Key Responsibilities

• Troubleshoot and resolve software, application, and code-related issues via phone, email, and chat.
• Analyze incidents and identify root causes to deliver effective solutions.
• Document all incidents, actions, and resolutions within the ticketing system.
• Collaborate with cross-functional teams to resolve complex or escalating issues.
• Keep up with the latest technologies and apply new knowledge to optimize support delivery.
• Consistently meet or exceed defined SLAs and KPIs.
• Ensure accurate, clear communication with end-users and maintain a high level of professionalism.

Required Skills & Knowledge

• Education: B.Tech or Graduate degree.
• Experience: 12 years in a technical support or service desk role, ideally in a large enterprise environment.
• Strong foundation in:
• Java, React, APIs, Microservices
• Computer systems, software, containerization, and networks
• Exceptional communication, interpersonal, and customer service skills.
• Ability to prioritize in a fast-paced, high-pressure environment.
• Strong analytical and troubleshooting skills.
• Familiarity with ITIL or IT service management frameworks is a plus.