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> Experience on APM Monitoring tools like Dynatrace, AppDynamics, Grafana, UIM
> Experience on Ticketing tool like Service Now, Jira, ITSM
> Good Knowledge of SQL and Linux and Basic understanding of Java
> Basic understanding of Incident Management Process and Lifecycle
> Basic understanding of SLA/KPIs
> Basic knowledge of Microsoft Excel and Power Point
> Good Decision making, analytical and time management skills.
> Multitasking abilities
> Ability to work from office.
> Ability to commute to office on self-basis.
> Excellent communication skills
> Flexibility to work in 24/7 shifts
> Providing RCA for Incidents and preparing chronology.
> Supporting Application Team with SR and extracting result from Database as required.
Ready to propel your life’s work forward We seek trailblazers from around the world to help us delight consumers and shape the future. Imagine what you can accomplish when you combine your experience and skills with our global brand powerhouse.
Job ID: 107709677
