Application Support Engineer

Application Support Engineer

About Oracle FSGIU - Finergy:

The Finergy division within Oracle FSGIU is dedicated to the Banking, Financial Services, and Insurance (BFSI) sector. We offer deep industry knowledge and expertise to address the complex financial needs of our clients. With proven methodologies that accelerate deployment and personalization tools that create loyal customers, Finergy has established itself as a leading provider of end-to-end banking solutions. Our single platform for a wide range of banking services enhances operational efficiency, and our expert consulting services ensure technology aligns with our clients business goals.

Mandatory Skills:

• 3+ years of experience in L1, L2, L3 Support (Application and Environment) with the following skills
• Experience and Java and SQL/PLSQL
• ITIL Certification (Preferred – They should follow the framework)
• Automation and Deployment – Udeploy and Autosys
• Exposure in ServiceNow Portal and organizational change procedures. (Change Management)
• Experience in troubleshooting code and database and provide/suggest fixes.
• Experience in providing support for complex applications in a multi country deployment.
• Excellent Communication skills – written and verbal.
• Should be open for working in shifts and provide weekend support.

Job Responsibilities

• L2 and L3 Support with experience in Java and SQL/PLSQL
• Application Monitoring (App Dynamics) Database monitoring, creating Archival scripts,
• Create Change requests and follow Change Management process.
• Deployment of applications in the environments
• Health Check of environments, Automation of routine tasks using Shell Scripts/SQL Query
• Test environment setup , sanity testing and support during Testing
• Creation of Knowledge Base articles