This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Application Support Engineer in India.
In this role, you will be part of a fast-paced, AI-driven fintech environment where you will ensure the stability, performance, and reliability of mission-critical applications used in financial decisioning workflows. You will work closely with engineering, product, and client-facing teams to troubleshoot production issues, analyze system behavior, and support continuous platform improvements. The role requires strong technical depth, problem-solving ability, and a sense of urgency when handling incidents impacting customers. You will also contribute to root cause analysis and long-term fixes that improve platform resilience. Operating in a 24/7 support model, you will collaborate across global teams in a remote-first setup. This is an opportunity to work on high-scale systems powering intelligent lending solutions and real-time data processing.
Accountabilities
- Act as the first line of technical support for production issues affecting application performance, ensuring timely resolution and minimal downtime.
- Investigate, troubleshoot, and resolve client-reported incidents across multiple projects and workflows.
- Perform root cause analysis (RCA) for recurring or critical issues and drive long-term corrective actions.
- Provide clear reproduction steps and technical insights to engineering teams for bug fixes and enhancements.
- Monitor application health, ensure SLA adherence, and maintain system availability in a high-uptime environment.
- Collaborate with cross-functional teams to identify recurring issues and implement preventive solutions.
- Manage incidents using ticketing systems and ensure proper tracking, prioritization, and resolution ownership.
Requirements
- Bachelor's degree in Information Technology, Computer Science, Engineering, or related discipline.
- 4+ years of experience in application support, production support, or similar technical support roles.
- Strong hands-on experience with SQL (queries, joins, tables, and data troubleshooting).
- Experience debugging or supporting web applications built on Java or Python-based frameworks.
- Familiarity with version control systems such as Git and GitHub.
- Experience working with incident management and ticketing tools (e.g., JIRA).
- Strong analytical and debugging skills with a problem-solving mindset.
- Excellent communication skills for client interaction and cross-team collaboration.
- Willingness to work in 24/7 rotational shifts.
- Exposure to cloud environments such as AWS is a plus.
Benefits
- Competitive compensation aligned with market standards, including performance-based incentives.
- ESOPs offering long-term growth and ownership opportunities.
- Flexible benefits package designed to support employee well-being.
- Unlimited PTO and flexible working arrangements.
- Opportunity to work in a high-growth, remote-first fintech environment.
- Exposure to industry-leading experts across engineering, product, and operations.
- Collaborative and inclusive culture focused on learning and career growth.
How Jobgether Works
We use an
AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Why Apply Through Jobgether
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
