Application Support Engineer - II

Job Description-

Responsibilities:

• Provide Top-tier software support for application-related issues, including diagnosing and resolving technical problems.
• Become a subject matter expert who supplies in-depth technical and business product knowledge to multiple teams.
• Monitor application performance, support regular maintenance, and ensure system availability and reliability.
• Collaborate with development and QA teams to identify, report, and resolve software defects and enhancements.
• Working with different DB technologies, from traditional relational to the latest NoSQL such as Couchbase and queuing mechanisms like RabbitMQ.
• Write simple to complex DB queries to be able to fetch data for reporting or data fixes as needed
• Identify root cause of problems by troubleshooting logs using monitoring tools or traverse through the code as needed
• Active participation during incidents to minimize impact and restore business functionality ASAP
• Develop and maintain technical documentation, including troubleshooting guides and knowledge base articles.
• Communicate effectively with customer-facing teams to understand their needs and provide timely solutions.
• Working in 24x7 rotational shifts is required for this position
• Participate in on-call rotation on weekend to provide support when necessary.
• Continuously improve support processes and contribute to the development of best practices.