Application Support Engineer

We are seeking an Application Support Engineer to provide L2 technical support for our suite of OTC Derivative and FX products. This role requires strong problem-solving and investigative skills to resolve issues and will involve collaboration with various teams and direct interaction with clients.

Roles and Responsibilities

• Provide L2 technical support to internal and external customers for OTC Derivative products and FX post-trade confirmation processing.
• Apply strong technical skills, business knowledge, investigative techniques, and problem-solving skills to identify and resolve issues in a timely and high-quality manner.
• Liaise with other team members, Product, Development, and infrastructure teams for 3rd line escalation.
• Provide technical advisory to Product, business, and clients for solution delivery.
• Work directly with clients to understand and resolve issues and liaise with delivery teams for new platform releases.
• Handle escalations, identify, and communicate technical resolutions in English.
• Be flexible regarding hours, including weekends and public holidays.

Skills Required

• University graduate or equivalent with a background in computer science.
• Ability to read and trace Java, C++, and/or scripting languages.
• Understanding of PAAS and implementation with OpenShift.
• Experience or high motivation to pick up cloud implementation on AWS.
• Experience in handling client issues and expectation management.
• Experience in Application Support, software development, and deployment (SDLC).
• Good Unix skills, including scripting experience.
• Experience with XML and XSLT.
• Experience with databases including SQL scripting, preferably Oracle.
• Good understanding of messaging platforms and protocols like FIX and IBM MQ.
• Understanding of networking principles and basic troubleshooting.
• Experience in encrypted connectivity channels utilizing SSL and TLS.
• Experience of working in the Finance Industry.
• Knowledge of Financial OTC Derivative and FX products.
• Good understanding of Application Support processes.
• Awareness of Derivatives products and post-trade processing is desirable.
• Knowledge of financial protocols like FIX, FPmL, and TOF.
• Ability to understand Application architecture and effectively navigate to problem areas.
• Ability to apply analytic methodology, such as trending and distribution, to get insight from application data for troubleshooting.