Production Engineer Application Support & Release
Location: Bengaluru
Department: Arval IT Production Tribe (Application Production Support)
About Arval & BNP Paribas
Arval is a worldleading carleasing specialist that serves professional and retail customers in more than 30 countries.
As part of the BNP Paribas Group the European Union's largest bank, operating in 65 countries with nearly 185 000 employees Arval combines deep financial expertise with a relentless focus on innovation, sustainability and customer experience.
Our India Solutions subsidiary, founded in 2005, runs three delivery centres and powers the technology platform for Corporate & Institutional Banking, Investment Solutions and Retail Banking across the Group.
We are committed to diversity and inclusion. All employees are valued, respected and encouraged to bring their authentic selves to work.
Role Summary
The Production Engineer is responsible for the endtoend operation of critical business applications that support Arval's leasing activities. Working within a multidisciplinary squad, you will provide firstline technical and functional support, manage incidents, orchestrate releases, monitor performance, and ensure the resilience of production services.
Key Responsibilities
- Incident & Problem Management Diagnose, resolve and close production incidents via ServiceNow; draft PostIncident Reviews (PIRs) and drive rootcause elimination.
- Change & Release Coordination Plan, schedule and execute releases in collaboration with Development, Operations and Business teams; maintain version control and documentation in an EDM system (e.g., Alfresco).
- Monitoring & Alerting Implement and maintain dashboards in Splunk/Dynatrace; configure alerts, supervise batch jobs and verify backup/restore processes.
- Documentation & Knowledge Management Create, update and publish operating procedures, technical guides and user manuals; keep the knowledge base current.
- Performance & Capacity Management Analyse logs, traces and metrics to identify bottlenecks; propose optimisations and support capacityplanning activities.
- Resilience & Continuity Participate in Disaster Recovery (DR) and Business Continuity (BC) tests; ensure compliance with resilience procedures.
- Collaboration Work closely with the Production Security, Infrastructure and Technical Office domains, providing expertise for security, network and cloudrelated requirements.
Required Skills & Experience
- Education: Bachelor's degree in Computer Science, Information Technology, Engineering or a related discipline (or equivalent professional experience).
- Experience: Minimum 5 years in production support or application operations, preferably in a banking or financialservices environment.
Technical Proficiency
- Strong grasp of ITIL incident, problem and change management processes.
- Handson experience with Splunk and/or Dynatrace for log analytics and performance monitoring.
- Proficiency in ServiceNow (ticketing) and Jira (task tracking).
- Solid understanding of Linux and Windows server environments, relational databases and basic SQL.
- Ability to write and maintain Shell/Bash scripts for automation and log parsing.
- Experience with Jenkins and/or Ansible for CI/CD and configuration management.
- Familiarity with an Electronic Document Management system (Alfresco, SharePoint, OpenText, etc.) for versioncontrolled documentation.
- Basic knowledge of Java/Angular logs for applicationlevel troubleshooting.
- Methodologies: Agile/Scrum way of working, KPI management (SLAs), capacity planning.
- Behavioural Competencies: Attention to detail, adaptability, strong problemsolving orientation, resultsdriven mindset and collaborative communication.
Desired (NicetoHave) Skills
- ITIL Foundation or higher certification.
- Experience with additional monitoring tools (e.g., New Relic, Datadog).
- Exposure to enterprise EDM platforms beyond Alfresco.
- Knowledge of production resilience frameworks (DRP, BCP).
Please click Apply and submit your rsum.
