About Ascendion
Ascendion is a leader in AI-powered software engineering, helping businesses innovate faster, smarter, and with greater impact. We partner with Global 2000 clients across North America, UK, Europe, and APAC to solve complex challenges in data, experience design, software product engineering, and workforce transformation. Powered by expert engineers, thousands of AI agents, and our Engineering to the Power of AI (EngineeringAI) method, we deliver measurable outcomes that build trust, unlock value, and accelerate growth. Learn more at ascendion.com
Ascendion | Engineering to elevate life
We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us:
- Build the coolest tech for world's leading brands
- Solve complex problems and learn new skills
- Experience the power of transforming digital engineering for Fortune 500 clients
- Master your craft with leading training programs and hands-on experience
Experience a community of change makers!
Join a culture of high-performing innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion.
About The Role
Job Title: L1.5 Support Engineer
Experience : 1-2 years
Key Responsibilities
- 24x6 weekend on call support
- Maintain operational stability for applications and infrastructure
- Routine Administration: Handles tasks requiring more than basic access such as user provisioning, license management, mailbox access, and group memberships.
- Intermediate Troubleshooting: Troubleshoots issues with Salesforce platform and integrations.
- Monitor application performance and create reports
- Escalation Proxy: Acts as buffer for L2, managing known error documentation and resolving routine incidents that L1 is unable to handle.
- White Glove service for production issues raised in a HyperCare(Teams) Channel. This will involve managing a HyperCare channel to ensure real-time support to users on issues that are blocking execution of business processes.
- This involves logging, tracking, and resolving.
- Facilitating daily HyperCare call.
Required Skills
1-5 Years Insurance and development experience.BAU experience Basic understanding of Cloud Concepts.Good communications skills to ensure Positive customer interactions and response timesExperience with Incident Management systems and JIRA
Primary Skill set: Jira, Communication skills and IT Integrations
Secondary Skills set : Salesforce Developemnt
Location: India - Gurugram
Want to change the world Let us know.
Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let's talk!
