Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : ServiceNow IT Service Management
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and reliability of the systems in place.
Roles & Responsibilities
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of best practices for application support.
- Collaborate with cross-functional teams to enhance system functionality and user experience.
Professional & Technical Skills
- Must To Have Skills: Proficiency in ServiceNow IT Service Management.
- Strong analytical and problem-solving skills.
- Experience with incident management and service request fulfillment.
- Familiarity with ITIL processes and frameworks.
- Ability to work effectively in a team-oriented environment.
Additional Information
- The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.
- This position is based at our Gurugram office.
- A 15 years full time education is required.
