Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Genesys Cloud CX
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of applications that are vital to business functions. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders.
Roles & Responsibilities
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of support processes to enhance service delivery.
- Document and communicate technical issues and resolutions effectively to team members and stakeholders.
Professional & Technical Skills
- Must To Have Skills: Proficiency in Genesys Cloud CX.
- Strong analytical skills to diagnose and resolve application issues.
- Experience with troubleshooting and debugging software applications.
- Familiarity with system monitoring tools to ensure optimal performance.
- Ability to work collaboratively in a team-oriented environment.
Additional Information
- The candidate should have minimum 3 years of experience in Genesys Cloud CX.
- This position is based at our Pune office.
- A 15 years full time education is required.
