Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Configuration Database & CI Management
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of applications that are vital to business functions. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering exceptional service to stakeholders.
Roles & Responsibilities
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of best practices for application support.
- Engage in knowledge sharing sessions to enhance team capabilities.
Professional & Technical Skills
- Must To Have Skills: Proficiency in Configuration Database & CI Management.
- Strong understanding of application support methodologies and tools.
- Experience with incident management and problem resolution processes.
- Familiarity with database management and configuration management systems.
- Ability to analyze system logs and performance metrics to identify issues.
Additional Information
- The candidate should have minimum 3 years of experience in Configuration Database & CI Management.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
