Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Adobe Experience Manager (AEM) Sites

Good to have skills : NA

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions clearly to support knowledge sharing and future reference.
• Assist in the implementation of system updates and enhancements to improve overall application stability.
• Support junior team members by sharing knowledge and providing guidance on best practices.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Adobe Experience Manager (AEM) Sites.
• Strong problem-solving skills with the ability to analyze and resolve technical issues efficiently.
• Experience in monitoring and maintaining enterprise-level applications to ensure high availability.
• Familiarity with debugging tools and techniques to identify root causes of software defects.
• Ability to work collaboratively in a team environment and communicate technical information effectively.
• Understanding of web technologies and content management systems related to Adobe Experience Manager.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Adobe Experience Manager (AEM) Sites.
• This position is based at our Pune office.
• A 15 years full time education is required.
  
  

, 15 years full time education