Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : CyberArk Privileged Access Management
Good to have skills : NA
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with stakeholders to understand their needs and provide timely solutions, contributing to the overall efficiency and effectiveness of the organization.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the development and implementation of best practices for application support.
- Provide training and guidance to junior team members on troubleshooting techniques and system functionalities.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in CyberArk Privileged Access Management.
- Strong understanding of access control policies and procedures.
- Experience with incident management and problem resolution processes.
- Familiarity with system monitoring tools and performance tuning.
- Ability to document processes and create user guides for application support.
Additional Information:
- The candidate should have minimum 3 years of experience in CyberArk Privileged Access Management.
- This position is based at our Pune office.
- A 15 years full time education is required.
, 15 years full time education
