Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Oracle Sales Cloud Incentive Compensation

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with complex software environments to maintain system reliability and support business continuity through effective troubleshooting and problem resolution.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with cross-functional teams to ensure timely resolution of system issues and minimize business impact.
• Mentor junior team members by sharing knowledge and best practices to enhance overall team performance.
• Continuously monitor system performance and recommend improvements to optimize application stability and efficiency.
  
  

Professional & Technical Skills:

• Experience in establish & monitor governance processes across multiple Oracle Fusion Incentive Compensation instances.
• Expertise in Incentive capabilities of Incentive Compensation– Compensation Plan, Payments Life cycle, integrations and data model extensions.
  
  

Should have experience in

Compensation Plan and Components,

Classification and Credit rules

Transaction Process Management

Workflows/Approvals

Participation management

security

Import/Export

Payment Processing, Payment Plan

Dispute Management

SOAP/REST APIs

User Defined Queries

Formulas

Reports and Dashboards, configuration workbooks

• Good To have experience in Territory, Quota management
• Experience in establishing unified design and documentation standards & guidelines.
• Be part of requirement and design discussions for global Oracle fusion incentive compensation implementations to review and approve Compensation Plan and Credit Rule design framework.
• Good to have experience with other oracle cloud integrated applications like Sales cloud and B2B service cloud.
• Experience in understanding continuous integration and development.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Oracle Sales Cloud Incentive Compensation.
• This position is based at our Mumbai office.
• A 15 years full time education is required.