Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Oracle Sales Cloud Incentive Compensation

Good to have skills : NA

Minimum 5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with different teams to gather insights and feedback, which will help in enhancing the overall functionality and reliability of the systems you support. Your role will be pivotal in maintaining the integrity of business processes and ensuring that users have a seamless experience with the software applications.

Roles & Responsibilities:

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Facilitate knowledge sharing sessions to enhance team capabilities.
• Monitor system performance and proactively address potential issues.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Oracle Sales Cloud Incentive Compensation.
• Strong analytical skills to diagnose and resolve software issues.
• Experience with system integration and data migration processes.
• Familiarity with troubleshooting methodologies and best practices.
• Ability to work collaboratively in a team-oriented environment.
  
  

Additional Information:

• The candidate should have minimum 5 years of experience in Oracle Sales Cloud Incentive Compensation.
• This position is based at our Mumbai office.
• A 15 years full time education is required.