Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Alteryx
Good to have skills : NA
Minimum 3 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic work environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to understand system issues and implement effective resolutions.
- Document troubleshooting steps and solutions to build a knowledge base for future reference.
- Assist in the continuous improvement of support processes and tools to enhance service delivery.
- Provide timely updates and communicate effectively with stakeholders regarding issue status and resolution progress.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Alteryx.
- Strong problem-solving abilities with experience in diagnosing and resolving software issues.
- Familiarity with data integration and workflow automation concepts.
- Ability to analyze system logs and performance metrics to identify root causes.
- Effective communication skills to collaborate with technical and non-technical teams.
- Experience in maintaining and supporting business-critical applications.
Additional Information:
- The candidate should have minimum 3 years of experience in Alteryx.
- This position is based at our Indore office.
- A 15 years full time education is required.
, 15 years full time education
