Job Description
Project Role :Application Support Engineer
Project Role Description :Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills :O9 Solutions
Good to have skills :NA
Minimum3year(s) of experience is required
Educational Qualification :BTech/BE/MCA
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring seamless operations and resolving technical challenges.
Roles & Responsibilities: -
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Proactively troubleshoot and resolve application issues.
- Collaborate with cross-functional teams to enhance system performance.
- Develop and maintain technical documentation for reference.
- Implement system upgrades and enhancements.
- Provide on-call support for critical system issues.
Professional & Technical Skills: -
- Must To Have Skills: Proficiency in O9 Solutions.
- Strong understanding of system architecture and troubleshooting methodologies.
- Experience in scripting languages like Python or Shell scripting.
- Knowledge of SQL databases and query optimization.
- Familiarity with ITIL framework for incident and problem management.
Additional Information: -
- The candidate should have a minimum of 3 years of experience in O9 Solutions.
- This position is based at our Ahmedabad office.
- A BTech/BE/MCA degree is required.
