Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Citrix Virtual Apps and Desktop Administration

Good to have skills : AAAP (Accenture Advanced Analytics Platform)

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, you will act as a software detective, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards implementing solutions that enhance system functionality and user experience.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the documentation of processes and procedures to enhance team knowledge.
• Engage in continuous learning to stay updated with the latest technologies and best practices.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.
• Good To Have Skills: Experience with AAAP (Accenture Advanced Analytics Platform).
• Strong understanding of virtualization technologies and their implementation.
• Experience in troubleshooting and resolving application issues in a timely manner.
• Familiarity with monitoring tools to ensure system performance and reliability.
  
  

Additional Information:

• The candidate should have minimum 2 years of experience in Citrix Virtual Apps and Desktop Administration.
• This position is based at our Kolkata office.
• A 15 years full time education is required.