Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SailPoint IdentityNow

Good to have skills : NA

Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring that systems operate smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of applications, all while maintaining a focus on delivering exceptional service to users and stakeholders. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of best practices for application support. - Provide training and guidance to junior team members on troubleshooting techniques and system functionalities. Professional & Technical Skills: - Must To Have Skills: Proficiency in SailPoint IdentityNow. - Strong understanding of identity management concepts and practices. - Experience with troubleshooting and resolving application issues. - Familiarity with system integration and data synchronization processes. - Ability to analyze logs and system performance metrics to identify areas for improvement. Additional Information: - The candidate should have minimum 3 years of experience in SailPoint IdentityNow. - This position is based at our Hyderabad office. - A 15 years full time education is required., 15 years full time education