Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Critical Incident Management

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary: As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot incidents, ensuring that business operations run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and implement solutions to enhance system reliability and user satisfaction. Your role will be pivotal in maintaining the integrity of critical applications and ensuring that any disruptions are addressed promptly and effectively. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of incident management processes to improve response times. - Document and analyze incidents to identify trends and areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management. - Strong analytical skills to assess incidents and determine root causes. - Experience with incident tracking and management tools. - Ability to communicate effectively with technical and non-technical stakeholders. - Familiarity with ITIL framework and best practices. Additional Information: - The candidate should have minimum 3 years of experience in Critical Incident Management. - This position is based at our Gurugram office. - A 15 years full time education is required., 15 years full time education