Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Epic Systems
Good to have skills : NA
Minimum 2 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot software problems, ensuring that systems operate smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the overall improvement of business processes, all while maintaining a focus on delivering high-quality support to users and stakeholders.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Assist in the documentation of processes and solutions to enhance team knowledge.
- Engage with users to gather feedback and understand their needs for system improvements.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in EPIC Systems.
- Must To Have Skills: Beaker Clinical Laboratory
- Good To Have Skills: Experience with system integration and troubleshooting.
- Strong analytical skills to diagnose and resolve software issues.
- Familiarity with database management and query languages.
- Ability to work collaboratively in a team-oriented environment.
Additional Information:
- The candidate should have minimum 2 years of experience in EPIC Systems.
- This position is based at our Chennai office.
- A 15 years full time education is required.
