Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Asset Life Cycle Management, Software License Management

Good to have skills : NA

Minimum 12 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous interaction with different teams to maintain system stability and support business continuity through effective problem-solving and service delivery.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Lead efforts to streamline processes and improve system reliability.
• Mentor junior team members to enhance their technical and problem-solving skills.
• Coordinate cross-functional communication to ensure alignment on project goals and issue resolution.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Asset Life Cycle Management, Software License Management.
• Strong analytical skills to diagnose and troubleshoot complex software issues.
• Experience in managing and supporting enterprise-level software applications.
• Ability to work collaboratively with diverse teams to deliver effective solutions.
• Excellent communication skills to clearly convey technical information to stakeholders.
• Familiarity with monitoring tools and incident management processes.
  
  

Additional Information:

• The candidate should have minimum 12 years of experience in Asset Life Cycle Management.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.