Job Description

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Epic Systems

Good to have skills : NA

Minimum 12 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous interaction with different teams to maintain system stability and support business continuity through effective problem-solving and timely interventions.

Roles & Responsibilities:

Expected to be an SME, collaborate and manage the team to perform.
Responsible for team decisions.
Engage with multiple teams and contribute on key decisions.
Expected to provide solutions to problems that apply across multiple teams.
Lead efforts to streamline support processes and improve system reliability.
Mentor junior team members to enhance their technical and problem-solving skills.

Professional & Technical Skills:

Must To Have Skills: Proficiency in Epic Systems.
Strong troubleshooting and analytical skills to diagnose and resolve complex software issues.
Experience in managing and supporting enterprise-level software applications.
Ability to communicate effectively with cross-functional teams to coordinate issue resolution.
Familiarity with system monitoring tools and incident management processes.
Capability to document technical issues and solutions clearly for knowledge sharing.

Additional Information: