Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Microsoft Power Business Intelligence (BI)

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring the smooth operation of critical applications. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic business environment.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system issues and implement effective resolutions.
• Document troubleshooting steps and solutions to build a knowledge base for future reference.
• Assist in the continuous improvement of support processes and tools to enhance service delivery.
• Provide timely updates and communicate effectively with stakeholders regarding issue status and resolution progress.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Microsoft Power Business Intelligence (BI).
• Experience in data modeling, report development, and dashboard creation using Microsoft Power Business Intelligence (BI).
• Strong analytical skills to diagnose and resolve complex application issues.
• Familiarity with database querying and data integration techniques.
• Ability to work with various business units to gather requirements and translate them into technical solutions.
• Good communication skills to effectively collaborate with technical and non-technical stakeholders.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Microsoft Power Business Intelligence (BI).
• This position is based at our Hyderabad office.
• A 15 years full time education is required.
  
  

, 15 years full time education