Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Salesforce Administration

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education and ready to work in shifts

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and delivering timely solutions to maintain smooth operations. The position demands continuous monitoring, collaboration with different teams, and adapting to evolving challenges to ensure critical systems remain reliable and efficient throughout the day.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions clearly to support knowledge sharing and future reference.
• Assist in the implementation of system updates and enhancements to improve overall performance.
• Support junior team members by sharing expertise and guiding them through problem-solving processes.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Salesforce Administration.
• Strong knowledge of Salesforce platform features, configuration, and customization capabilities.
• Experience in managing user roles, profiles, permissions, and security settings within Salesforce.
• Ability to troubleshoot and resolve issues related to Salesforce workflows, validation rules, and process automation.
• Familiarity with data management techniques including data import, export, and cleansing within Salesforce.
• Understanding of integration points between Salesforce and other business applications.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in Salesforce Administration.
• This position is based at our Hyderabad office.
• A 15 years full time education and ready to work in shifts is required.
  
  

, 15 years full time education and ready to work in shifts