Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Splunk Administration

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various critical business systems. This role requires a dynamic approach to identifying root causes and resolving problems efficiently to ensure smooth system operations. The position demands continuous vigilance and collaboration with different teams to maintain system reliability and performance, contributing to the overall success of business processes.

Roles & Responsibilities:

• Splunk ITSI & Observability Engineer
  
  

RRD – Splunk ITSI & Observability Engineer

Role: Splunk ITSI & Observability Engineer

Experience: 5 to 6 Years

Location: Open / Hybrid

Mandatory Skills

Splunk Enterprise Administration

Splunk ITSI (Service Modeling, KPIs, Glass Tables, Event Analytics)

SPL Query Development

Dashboarding & Alerting

Log Monitoring & Data Onboarding

Incident & Problem Management

Linux Administration

ITIL Foundation

Preferred Skills

Splunk Observability Cloud

Solarwind DPA/Solarwind Orian/ AppDynamics

ServiceNow Integration

AWS / Azure Monitoring

Python, PowerShell, Ansible Automation

AIOps & Event Correlation

Key Responsibilities

Administer and support Splunk Enterprise platform including forwarders, indexing, clustering, upgrades, and performance tuning.

Design and implement ITSI services, KPIs, service health dashboards, Glass Tables, and correlation searches.

Develop SPL queries, reports, alerts, and executive dashboards.

Implement end-to-end observability for infrastructure, applications, metrics, logs, and traces.

Integrate monitoring solutions with ITSM platforms such as ServiceNow.

Perform root cause analysis, alert optimization, event correlation, and proactive monitoring.

Support incident, problem, and change management processes.

Drive automation and observability improvements to reduce MTTR and improve service reliability.

Certifications (Preferred)

Splunk Enterprise Certified Admin

Splunk ITSI Certified Administrator

Splunk Observability Cloud Certification

ITIL Foundation

Demand Summary

Looking for a hands-on Splunk SME with strong ITSI and Observability experience to build, support, and optimize enterprise monitoring solutions, enabling proactive operations, enhanced service visibility, and improved operational resilience.

Additional Information:

• The candidate should have minimum 3 years of experience in Splunk Administration.
• This position is based at our Gurugram office.
• A 15 years full time education is required.