Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP for Banking

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary:

As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying challenges and delivering timely resolutions to ensure the smooth functioning of critical applications. The position demands continuous engagement with system performance and collaboration with different teams to maintain operational stability and support business continuity.

Roles & Responsibilities:

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system dependencies and impact of issues.
• Document and communicate findings and resolutions clearly to stakeholders.
• Assist in the development and implementation of process improvements to enhance system reliability.
• Support junior team members by sharing knowledge and providing guidance when needed.
  
  

Professional & Technical Skills:

• Must To Have Skills: Proficiency in SAP for Banking.
• Strong analytical and problem-solving abilities related to banking software applications.
• Experience in troubleshooting and resolving issues within complex software environments.
• Ability to work with multiple business system components and understand their interactions.
• Effective communication skills to liaise with technical and non-technical stakeholders.
• Familiarity with monitoring tools and incident management processes.
  
  

Additional Information:

• The candidate should have minimum 3 years of experience in SAP for Banking.
• This position is based at our Gurugram office.
• A 15 years full time education is required.