Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : ServiceNow IT Service Management

Good to have skills : NA

Minimum 7.5 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring the smooth operation of critical applications that support business functions. The professional collaborates with different teams to maintain system stability and performance, continuously monitoring and analyzing system behavior to prevent disruptions and enhance overall service quality.

Roles & Responsibilities

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Coordinate with stakeholders to ensure timely resolution of incidents and service requests.
• Mentor junior team members to enhance their technical and problem-solving skills.
• Develop and maintain documentation related to system issues, resolutions, and best practices.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in ServiceNow IT Service Management.
• Strong knowledge of incident, problem, and change management processes within IT service frameworks.
• Experience in troubleshooting and resolving complex issues in enterprise IT environments.
• Ability to analyze system logs and performance metrics to identify root causes.
• Familiarity with configuration management and service catalog management in ServiceNow.
• Excellent communication skills to effectively collaborate with cross-functional teams and stakeholders.
  
  

Additional Information

• The candidate should have minimum 7.5 years of experience in ServiceNow IT Service Management.
• This position is based at our Gurugram office.
• A 15 years full time education is required.