Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Amazon Connect
Good to have skills : Python (Programming Language)
Minimum 7.5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
Summary
As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring that all applications run smoothly to support business operations effectively. You will engage with different teams to gather insights and feedback, which will help in enhancing the overall system functionality and user experience.
Roles & Responsibilities
- Expected to be an SME.
- Collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Facilitate knowledge sharing sessions to enhance team capabilities.
- Monitor system performance and proactively address potential issues.
Professional & Technical Skills
- Must To Have Skills: Proficiency in Amazon Connect.
- Good To Have Skills: Experience with Python (Programming Language), Angular.
- Strong understanding of cloud-based application support.
- Experience in troubleshooting and resolving application issues.
- Familiarity with system integration and data flow management.
Additional Information
- The candidate should have minimum 7.5 years of experience in Amazon Connect.
- A 15 years full time education is required.
