Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : SAP PP Production Planning & Control Discrete Industries

Good to have skills : NA

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Purpose

This RRD is created for identified resource and location change is required as per identified resource location.

Summary

As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications that support business functions. The position demands continuous monitoring, collaboration with different teams, and delivering timely solutions to maintain system reliability and performance in a dynamic environment.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Collaborate with cross-functional teams to understand system requirements and troubleshoot complex issues.
• Document findings and solutions to enhance knowledge sharing and support future problem resolution.
• Assist in the continuous improvement of support processes and tools to increase efficiency.
• Provide guidance and support to junior team members to foster their professional growth.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in SAP PP Production Planning & Control Discrete Industries.
• Strong analytical and problem-solving abilities related to production planning and control processes.
• Experience in diagnosing and resolving issues within SAP modules and integrated business systems.
• Ability to interpret technical documentation and communicate effectively with technical and non-technical stakeholders.
• Familiarity with system monitoring tools and techniques to ensure optimal application performance.
  
  

Additional Information

• The candidate should have minimum 2 years of experience in SAP PP Production Planning & Control Discrete Industries.
• This position is based at our Bengaluru office.
• A 15 years full time education is required.