Application Support Engineer

Project Role : Application Support Engineer

Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

Must have skills : Application Packaging

Good to have skills : NA

Minimum 3 Year(s) Of Experience Is Required

Educational Qualification : 15 years full time education

Role Summary

The Windows Application Packaging SME is responsible for end-to-end application packaging, testing, and deployment for Windows environments. This role acts as a technical authority for application packaging standards, troubleshooting complex issues, and supporting large-scale enterprise deployments using modern endpoint management tools.

Key Responsibilities

Application Packaging & Deployment

Design, create, and maintain application packages using MSI, MSIX, App-V, and EXE repackaging techniques.

Perform application repackaging using tools such as AdminStudio, Advanced Installer, InstallShield, Wise Package Studio, or equivalent.

Convert legacy installers to MSI/MSIX following enterprise standards.

Package applications for SCCM/MECM, Intune, and VDI environments.

Handle application upgrades, supersedence, detection methods, and uninstall logic.

Testing & Validation

Conduct functional, regression, and UAT testing of packaged applications.

Validate packages across multiple Windows versions (Windows 10 / Windows 11) and architectures (x64).

Troubleshoot installation, upgrade, and removal issues using logs (MSI logs, ProcMon, Event Viewer).

Enterprise Endpoint Management

Support deployments via Microsoft SCCM/MECM, Microsoft Intune, and Group Policy.

Create and manage detection rules, requirements, dependencies, and deployment collections.

Work closely with endpoint and EUC teams to ensure seamless rollouts.

SME & Governance

Define and enforce application packaging standards, best practices, and naming conventions.

Review and approve packages created by junior packagers.

Act as an escalation point for complex packaging and deployment issues.

Provide technical guidance and mentoring to team members.

Automation & Scripting

Develop and maintain scripts using PowerShell, VBScript, or batch scripting to automate packaging and deployment tasks.

Create custom install/uninstall scripts and wrapper logic.

Documentation & Compliance

Create and maintain technical documentation, SOPs, and packaging runbooks.

Ensure packages comply with security, licensing, and compliance requirements.

Work with security teams to remediate vulnerabilities in packaged applications.

Required Skills & Experience

Technical Skills

Strong expertise in Windows Application Packaging (MSI, MSIX, App-V, EXE).

Hands-on experience with SCCM/MECM and Microsoft Intune.

Advanced troubleshooting skills for Windows installer technologies.

Proficiency in PowerShell scripting.

Experience with application lifecycle management in enterprise environments.

Understanding of Windows OS internals, registry, services, file system, and user context.

Tools & Technologies

AdminStudio / Advanced Installer / InstallShield / Wise

SCCM (Applications, Task Sequences, Collections)

Intune (Win32 apps, detection rules)

ProcMon, Orca, InstEd, Dependency Walker

VDI platforms (Citrix / VMware Horizon desirable)

Preferred Experience With MSIX App Attach

Knowledge of Windows Autopilot

Exposure to DevOps or CI/CD for application packaging

ITIL certification

Microsoft certifications (MD-102, MS-102, or equivalent)

Summary

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot software problems, ensuring that systems run smoothly and efficiently. You will engage in problem-solving activities, analyze system performance, and contribute to the continuous improvement of application support processes, all while maintaining a focus on delivering high-quality service to stakeholders.

Roles & Responsibilities

• Expected to perform independently and become an SME.
• Required active participation/contribution in team discussions.
• Contribute in providing solutions to work related problems.
• Assist in the development and implementation of application support strategies.
• Document and communicate findings and solutions effectively to team members and stakeholders.
  
  

Professional & Technical Skills

• Must To Have Skills: Proficiency in Application Packaging.
• Strong understanding of software deployment processes and methodologies.
• Experience with troubleshooting and resolving application issues.
• Familiarity with various operating systems and their application environments.
• Ability to work collaboratively in a team-oriented environment.
  
  

Additional Information

• The candidate should have minimum 3 years of experience in Application Packaging.
• This position is based at our Gurugram office.
• A 15 years full time education is required.